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Refund Policy

Last updated: July 1, 2026

1. Overview

At Eventeel, we aim to provide a clear and fair refund policy for both our platform subscribers (Event Organizers) and the attendees who purchase tickets through our platform. This policy outlines the conditions under which refunds are issued.

2. Platform Subscription Refunds

For Event Organizers subscribing to Eventeel's premium features or paying for "blast-fees" (email marketing credits):

  • Monthly Subscriptions: We do not offer refunds for partial months of service. If you cancel your subscription, you will retain access to premium features until the end of your current billing cycle.
  • Annual Subscriptions: If you cancel an annual subscription within the first 14 days, you are eligible for a full refund. After 14 days, annual subscriptions are non-refundable.
  • Blast-Fees / Credits: Purchased credits for email marketing or SMS blasts are non-refundable and do not expire as long as your account remains active.

3. Event Ticket Refunds (For Attendees)

Eventeel provides the platform for Organizers to sell tickets, but we do not control the refund policies for individual events.

  • Organizer Policies: Each Event Organizer sets their own refund and cancellation policy. Before purchasing a ticket, please review the specific refund policy stated on the event page.
  • Requesting a Refund: All ticket refund requests must be directed to the Event Organizer. You can contact the organizer directly through the event page or your confirmation email.
  • Canceled Events: If an Organizer cancels an event, they are responsible for issuing refunds to all attendees according to their established policy.

4. Platform Fees

Please note that Eventeel's platform and ticketing fees are generally non-refundable, except in cases where the event is canceled by the Organizer or as required by law.

5. Disputed Charges

If you believe a charge on your account is incorrect, please contact us or the Event Organizer immediately before initiating a chargeback with your bank. We are committed to resolving disputes fairly and promptly.

6. Contact Us

For questions about this Refund Policy or to discuss a subscription refund, please contact our support team at: support@eventeel.com